Conditions of Sale
All orders are subject to crop failures or damage by natural causes. We exercise the utmost care to keep all varieties true to name. However, each sale is made subject to the condition that should any plant sold by us prove to be otherwise, our liability will be limited to the sum actually received by us for such plant and in no event shall we be held liable for any greater amount. We guarantee all plant material to be delivered in good condition. Adjustment claims must be made within three (3) days of receipt of merchandise. Such claims must be in writing to the Sunland Nursery Company corporate headquarters. Once accepted in good condition, we cannot be responsible for improper handling, planting, maintenance, or damage by the elements. Any claim is limited to the cost of plant material supplied by us. No other guarantee is expressed or implied.
Customer Pick Up
Orders may be picked up Monday through Friday. We request a four hour notice in order to assemble your order and you will be loaded upon your arrival at Sunland. Please bring tarps, ropes, blocks, etc… to protect and secure your stock. We will provide, as necessary, equipment and an operator to load boxed trees.
Preselection of Large Trees
Should you require individually selected 24 inch boxed trees, we will assist you in tagging trees at the yard prior to pick up or delivery by us. Tagged trees will be held up to 30 days without charge.
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Delivery
A $1,500.00 ($250 Local) minimum order is required for delivery. If the minimum order is not met, additional drop fees will be added to the order. We provide tailgate or curbside delivery only. It is requested that all customers supply labor in unloading the truck. If our drivers must unload, there will be a $50.00 per hour minimum charge. This charge will be assessed for any part of the first hour and in full hour increments for any part of subsequent hours. If we are delivering boxed trees it is expected that you will provide the proper unloading equipment and an operator.
Restocking
All returns must be in good condition and are subject to approval by a Sunland Nursery Company manager. We will not accept damaged or drought stressed returns, unless you received them in that condition.
Preliminary Lien & Material Release
For the benefit of the contractor and Sunland Nursery Company, we will request information as to the developer (owner), general contractor, and lender prior to job site deliveries for all credit accounts. A material release will be issued on request upon complete payment of your account. Please make necessary arrangements and provide the above information to us prior to shipment. Your cooperation is appreciated.
*** Please Note – Policies & Shipping Requirements subject to change without notice.
© Sunland Nursery Company
Last Updated: December 1, 2009
