Sunland Nursery
Policy and Shipping Information

 



Contact InformationWelcome To Sunland Nursery's General Policy & Shipping Information

Sunland's Customer Shipping Rates & Zone Map

 

(To access shipping rates, you must have a User Name & Password.
Please contact your Sales Rep or the Nursery Office for yours today!)

PLEASE NOTE
Ordering Policy

Minimum Order Requirements

#1 and #2 size container:
10 items of the same variety

#3 and #5 size container:
5 items of the same variety

Item quantities that do not meet the above minimums will incur a 25% surcharge.

Nursery Appointments
So that we may better assist you, an appointment is required for all walk-in customers and those who wish to visit or tour the nursery.

Customer Pick-Up
To have adequate time to pull and assemble your order, we require a four hour notice. When your order is placed, we will schedule a time for you to pick-up your items.

Location
We are located 5.5 miles south of Las Cruces, NM off Highway 478 at 620 W. Richardson Road.

Hours
Qualified personnel are available to answer your calls, provide product information, and receive orders Monday through Friday from 7:30 a.m. to 4:00 p.m. during the winter months. From Memorial Day to Labor Day the hours are 6:00 a.m. to 2:30 p.m. Mountain Time. Our office is closed Saturday and Sunday.

Buyer Tours
With sufficient notice, tours of the nursery may be arranged for qualified buyers by calling our office during normal business hours. Advance notice is appreciated. We are proud of our products and encourage you to visit our facility frequently.

Prices
Prices quoted are F.O.B. Sunland Nursery Company, Las Cruces, NM and are subject to change without further notice. This price list supersedes all previous quotations and listings.

Sales
Our sales are cash, check, credit card or on account with approved credit. Sunland Nursery Company may make credit arrangements after a year of steady business with Sunland Nursery Company and/or on an individual basis following application with satisfactory trade references and approval. Our terms, on approved accounts are due on the 10th of the following month. A finance charge of 1.5% or $5.00 per month, whichever is the greater amount, will be charged against all past due accounts until paid in full.

ANY ACCOUNTS PAST DUE WILL BE PLACED ON A C.O.D. BASIS WITH NO DISCOUNTS APPLIED TO PURCHASES UNTIL THE ACCOUNT IS PAID IN FULL.

Discounts
Discounts will be reviewed on a case-by-case basis and are valid through the calendar year only. Contract growing will require a partial payment at the initiation of a binding contract.

Conditions of Sale
All orders are subject to crop failures or damage by natural causes. We exercise the utmost care to keep all varieties true to name. However, each sale is made subject to the condition that should any plant material sold by us prove to be otherwise, our liability will be limited to the sum actually received by us for such material and in no event shall we be held liable for any greater amount. We guarantee all plant material to be delivered in good condition. Adjustment claims must be made within three (3) days of receipt of merchandise. Such claims must be in writing to the Sunland Nursery Company corporate headquarters. Once accepted in good condition, we cannot be responsible for improper handling, planting, maintenance, or damage by the elements. Any claim is limited to the cost of plant material supplied by us. No other guarantee is expressed or implied.

Customer Pick Up
Customer pick up is Monday through Friday with a minimum order of $250.00. We require 4 hours notice in order to assemble your order and you will be loaded upon your arrival at Sunland. Please bring tarps, ropes, blocks, etc… to protect and secure your stock. We will provide, as necessary, equipment and an operator to load boxed trees.

Preselection of Large Trees
Should you require individually selected 24 inch boxed trees, we will assist you in tagging trees at the yard prior to pick up or delivery by us. Tagged trees will be held for up to 30 days without charge. For longer periods of time a deposit will be required and a maintenance fee of 5% per month will be levied.

Early Orders
Early booking of orders will be accepted for future delivery from those customers who do business with us on a regular basis. Fulfillment will be based on availability of quality stock at the time of shipment. We cannot be responsible for crop failures or damage by natural causes. Please contact your sales representative for details.

Delivery
A $1,500.00 minimum order is required for delivery, if the minimum order is not met additional drop fees will be added to the order. We provide tailgate or curbside delivery only. It is requested that all customers supply labor in unloading the truck. If our drivers must unload, there will be a $50.00 per hour minimum charge. This charge will be assessed for any part of the first hour and in full hour increments for any part of subsequent hours. If we are delivering boxed trees it is expected that you will provide the proper unloading equipment and an operator.

Restocking
There is a 25% re-stocking charge on all returned merchandise. All returns must be in good condition and are subject to approval by a Sunland Nursery Company manager. We will not accept damaged or drought stressed returns, unless you received them in that condition.

Preliminary Lien & Material Release
For the benefit of the contractor and Sunland Nursery Company, we will request information as to the developer (owner), general contractor, and lender prior to job site deliveries for all credit accounts. A material release will be issued on request upon complete payment of your account. Please make necessary arrangements and provide the above information to us prior to shipment. Your cooperation is appreciated.

*** Please Note - Policies & Shipping Requirements subject to change without notice.

 

Charge Cards Accepted

NM Grown With Tradition

© Sunland Nursery Company
Last Updated: April 3, 2007